Tam S.

I recently placed an order and selected 3-4 day shipping as I have a Senior dog who was running out of her meds. More than a week went by when I called and reached a representative Rosie. I asked her why I hadn't received my purchase and she said one item was on back order so they have to ship it all together. I asked why they wouldn't let be know why I was not receiving the other medicine that I HAD TO HAVE. She was unapologetic and said that it was standard operation. I asked to speak to her supervisor and she got a Yomi a lead who was on duty on the phone who I thought was taking care of my situation by getting medicine sent to me with complimentary shipping( which I had to ask for) 2 day delivery since I now had 2 days left of my senior dogs pain medicine. She said I would receive a confirmation email right away. Three days later NOTHING... no email no medicine. When I called back I spoke with Daniella who gave excellent customer service. She got the same Lead person back on the phone. Yomi's attitude was terrible never once said she was sorry that this happened just blamed the shipping area and when I said I never got the confirmation email she just said. YEAH.
I had to once again ask for special shipping and I did get my medicine after that. I usually have a great experience with just ordering online and receiving my purchase with out having to talk to a representative. If one person had given me poor customer service I would think it was just a rare thing but I got 2 people who gave me poor customer service in one day. Thank you to Daniella who clearly knows how to treat customers.