I signed up a month or two ago. I hoped to find someone who could help my Mom. My Dad died recently and she feels lost and lonely. I work full time and have a disabled daughter so it is hard for me to give her everything she needs. I thought that a volunteer for a couple hours a week would be wonderful for her. I signed up for a year and made several phones calls to volunteers. I did not receive any calls back. I asked for assistance and Mary told me they don't help contact volunteers. I requested that the service be cancelled and asked for a refund. Mary emailed back saying she had cancelled the service, and no volunteer would receive credit if they called me, but I have not received any refund. It is just not right!
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.