Tamra L.

I ordered a bag and it was authentic but actually not very well made interestingly enough. They offer 2 day express shipping. 4 days after the purchase - no bag - emailed for tracking. It had not even been shipped! I paid for 2 day express shipping and it arrived 6 days later.
Strike 1
I sent it back the day after receiving (size and weight weren't to my liking) and again had to confirm 7 days later that it arrived and request a refund.
They took an additional 7 days to send a refund.
Strike 2
So, would i buy from again? If there was something i had to have - maybe - but they won't be my first choice and DO NOT PAY FOR 2 DAY SHIP.

HT used to be the only grocery store i shopped at.
With surging prices and companies cutting costs by eliminating services, etc, i've taken my business to other retailers.
Harris Teeter self checkout is a disaster. It is overrun with carts and people. The checkout machines constantly stopping. You will wait for one cashier who is effectively manning 6 registers at once.
For the privilege of HT saving money by not fully staffing a store, YOU get to work there for FREE by ringing up and bagging your own groceries as well as putting your cart back.
I leave the cart or basket in the check out area. I DO NOT WORK HERE.

Out of paper bags or 3 paper bags available at a time.

Prices in some cases are DOUBLE other retailers with similar products.

Agree with other reviews, asking me to round up is audacious!

I've been shopping Zappos for years and recently other shoe sites as well; Nordstrom, Neiman Marcus, discount luxury sites etc. Consumers have had it with return problems (NM is using the same ineffective smart post returns they had 10 years ago!), customer service issues, stock mixups, incorrect charges etc. I speak for my peers as well when i say time is precious and if it means you pay 5-10% up front for flawless service and product, then DO IT! Your time is valuable. I love zappos - fast, efficient, flawless service. There is never a problem and if there is, THEY FIX IT.

I left a review based on a bad experience because the customer service didn't repair the problem. Prompted to email again and got no reply. Farfetch owes me $26 for a promotional discount.
They sent a very expensive garment in a single sheet of tissue paper. What if the cardboard box got wet or torn as the previous one did?
No garment bag or wrapper. I had to purchase one from another retailer.

The return for another item was never picked up and no paperwork was sent.
Lost a day waiting for dhl to arrive. They told me they dont do scheduled time slots for pick ups.
Long story short, FF has turned into Yoox, which is a clearance website.
FF is not a luxury site anymore and so they have lost my business.

I ordered shoes on the website having never shopped at zara.com before. Received shipping confirmation a few days later but without a tracking number... odd this day in age.
Yesterday, an email arrived saying the order was cancelled and refunded with no explanation. Live Chat couldn't answer why they shipped then cancelled the order.
At this point, a retailer trying to acquire/keep new customers should offer a coupon, etc for failure to get the goods to the recipient.
As an avid online shopper, im seeing this happen more frequently and have cut out many big names from the list i'll do business with. Consumers don't have time to deal with the problems. That is exactly why they shop online... it is supposed to be convenient and easy.
I've had the same issues with Nordstrom, Neiman Marcus Group and am willing to pay more for a product to ensure it will arrive quickly and easily.