Tammy S.

Hello Everyone,

We purchased a SaunaRay Sauna (https://saunaray.com/) and have not be able to use it once. The customer service is So Poor. We have spoke to 3 different individuals within the company, 2 of which say that will be sending the part that is not working under warranty, and here we are 2 years later getting the run around again! We are no being told there is no warranty and we will need to purchase the part (Fine, Ill pay) I mean what good is it that I spent all this money and my sauna sits in the basement doing nothing. Even with me saying I will pay, I have been going back and forth again with a new person showing videos and pictures, she says she wants to help, then we don't hear back for 13 days, just goes cold. I couldn't rate their sauna I have never used it, but the customer service from this company is horrible. I have left messages for the owner over the last couple of days, Rodney Palmer and Nothing... I would think twice about buying Canada Made this time around simple for the lack of service! It was the control panel that just glitches, skips... our electrician told us if we plug it in it could trip the whole house.