My story is a replica of the other reviews. Hang up on your call, no response to emails, the chat button on the web page is not active. Spoke to a supervisor yesterday(after an hour and 11 min wait on hold) who promised to call me back with an explanation as to why after 4 WEEKS I haven't heard anything about my order and can't get an answer or explanation. She gave me her extension for me to call her, I dialed the extension countless times. No answer!! Very frustrated! Advise! Do not even attempt to get something from this company!! If things are that bad they should disclose it on the website before you order. It only says expect an addition 72 hours. I have exceeded this time frame by far. Terrible customer service.