Tammy S.

So I decided to order a set off of adore me for the first time. Unfortunately, I was not pleased with how the "Heathyr" set looked on me. So, i decided to return it to get my money back. I did not wish to exchange it. For starters, I only had the set on for FIVE MINUTES max and then i took it off and returned it to the very box it came in. I returned the package exactly as the instructions laid out. After waiting about a month for an update on the status of my return, i had to reach out to the company not once but TWICE. It is disheartening to know that a brand with such a cool business model does not have the customer service to serve their customers as best they can. I shouldn't have to go out of my way to find out about a return. When somebody finally returned my email, the representative said my item failed the quality control test all returns go through before they can be put back in inventory due to a "strong tobacco/perfume scent." this is impossible because I do not wear perfume. Even if i did, wearing the item for FIVE minutes would not make it smell like perfume. Also, I do not smoke, nor do i live with anybody who does. The representative who returned my email said she would provide me with a voucher code to get a new item. I do not want another item. I do not want to support a brand that is not going to provide me with the proper customer service. I want my money back. This is extremely frustrating that I cannot get my money back due to matters that are not my fault.