Tammy N.

Review update:

Popular home collection website is legit

I finally received my order from popular home collections on April 15. Though I was displeased with lack of communication and frustrated with not being able to contact the customer service, I was wrong about the website being fraudulent. I ordered 4 pineapple chair pads; they are stunning and the quality is superb. I saw many beautiful things I wanted to purchase from their site, but I'm not sure if I will do business with them again. The non responsiveness made me feel a bit uncomfortable.

I placed an order with this website on 3/4/2010, as of today 4/8/2010 I have not yet received my order. I tried to contact the company several times by phone, email and left offline message on their site, but it's near impossible to get a response. I did receive an email from them stating they were unable to receive authorization on my credit card.

I responded to the email; I first tried to contact by phone but was unable to get someone, so I replied by email asking them to make the transaction again. Their response was almost immediate, asking for the cvv code on the back of my card. I sent the code and payment was successful.

A week passed, I went to the site to check my order status; my order was waiting to ship. I tried to contact them several times to see when will my order be shipped, I got no response. After the frustration of being ignored, I sent an email stating that I would take further action; because they have failed to respond to my messages. To my surprise, I got an almost immediate supposing, "automated" response stating that the business was closed for the Passover holiday; and that all email will be answered when they return on Tuesday. Today is Thursday, I haven't received any response and I haven't received my order. The status of my order is still waiting to be shipped as of now.

It is impossible to get someone by phone, you are put on hold for about a minute then an automated voice states all operators are busy and then ask you to leave a message. You don't have the option to wait for the next available operator. They also have a live chat on their website, but representatives are always offline, you have the option to leave a message.

I believe the popular home collections website to be fraudulent and I feel people should be aware of it or "beware" of it.