I booked a 2 day car rental out of Phoenix AZ through Hotwire for September 22 starting and returning it September 24. I guess the total charge was supposed to be $175.11, which is hardly your claim to fame at $40.00 per day! You advertise lower prices, but when you're DONE you are still paying $87.00 a day!
Bait and Switch and ADD ONS!
When we came in to pick up the car it took forever to get out of there! Plus that Phoenix location looks very sketchy. If I would have been alone in the evening I would have left immediately! Another family was there picking up their car and we were talking about the location, they said they were there about 2 years prior and the place looks the exact same way! NU Car it's time to invest in making your pick up locations, not look like you're walking into a closed up business, in a poor area of town!
Now why am I writing this... I returned that car 1 day, plus a few hours early! You have the audacity to charge me for BOTH DAYS! SO WHAT YOU (HOTWIRE) CHARGED ME FOR (ONE) DAY CAR RENTAL WAS $175.11! THIS IS UNACCEPTABLE AND I EXPECT A REFUND FOR 1 DAY!
THEN NU CAR... I RETURNED THAT CAR BACK SPOTLESS, YOU WOULD NOT EVEN HAD TO CLEAN IT! I TRIED TO FILL UP IN GAS AT A STATION ONE BLOCK FROM YOU, THEIR PUMPS WERE DOWN. I REALLY WAS UNCOMFORTABLE DRIVING AROUND THE HOOD, LOOKING FOR GAS. I TOLD THE GIRL CHECKING MY CAR BACK IN THAT THE PUMPS WERE DOWN... SHE DID NOT GIVE A CRAP! SHE SAID THE CHARGE WAS $9.99 PER GALLON! ARE YOU KIDDING ME... TALK ABOUT STICKING IT TO PEOPLE! I ONLY NEEDED ONE HALF A TANK, ON A SMALL CAR AND NU CAR HAD THE AUDACITY TO CHARGE ME $63.61 (MORE) DOLLARS!
SO MY (ONE) DAY CAR RENTAL USING HOTWIRE AND NU CAR RENTAL COST ME $238.72... FOR ONE DAY!
Dear TAMMY,
Please accept our sincere apology for the inconvenience or frustration that we caused.
Your order was shipped out on 2015-07-23 and the shipping time is around one month. However, they are approximate times for reference. Please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more delivery details, we have sent you an email, please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service