We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please contact our customer support team so that we can get this taken care of for you.
When you contact us through your My Orders or Contact Us page, our support team will reply within 2 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Hi Tammy,
Thank you for your review.
We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please contact our customer support team so that we can get this taken care of for you.
When you contact us through your My Orders or Contact Us page, our support team will reply within 2 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Kind Regards,
Angelique