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1 Review by Tammy

NorthernTool

NorthernTool

12/27/18

Do not order from this company! We placed an order for tool boxes over $1800.00 worth on 12/14/18 to be delivered on 12/20/18. On 12/21/18 with no show we contacted the company customer service only to be told they had no idea where it was, who it was shipped by or what the tracking number was. I was told she would call me back. Never did. I made several more calls only to be transferred to customer service over and over again because the phone number for customer service on my receipt is apparently not customer service. Each time being placed on hold for over 20 min. Because of the Christmas holiday I had to wait till the next business opened date. I called again. Same story. I emailed Alan in Customer Service, same story. I called again the next day and was told the Manufacture company that was suppose to have "shipped" my order was canceled and again they did not know where it was, no shipping company name and no tracking number. I was also told they would not charge my card until it was "shipped" the card was charged before Christmas. I contacted them again on 12/26/18 still same story. by 12/27/18 I am fed up and requested my funds be returned as I was able to located the boxes I need from a much more reliable Company. Now I am told I cannot get my money back and if I refuse the shipment they will charge me 15% for refusal of something they don't even know where it is!
Now as of 12/27/18 at 2:11pm I am told it was shipped on 12/26/18 - and may or may not be delivered on 1-3-2019. imagine that! yesterday they knew nothing. The people in customer service I have spoke with are Lisa, Hattie, and Alan, Requested a manager but they would not give me that information. Trust me - Stay away from this Company, there are many others out there that want your business.

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