We’re in this together! Stay safe with our COVID-19 guide

View
×

Tammy G.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since November 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    6

Review Distribution

1 Review by Tammy

11/22/20
I ordered 5 shields as a initial order to try them out for our 3 restaurants. The smallest size aren't tall enough to protect diners. They only come up to your shoulder when seated so essentially useless. I contacted the company but they refused to allow me to return unopened packages to exchange them for a taller ones. The shield are cheap looking and will blow over easily. Zero customer service. Too many options out there to waste your time with this company. STAY CLEAR AWAY!
nishants25
BannerBuzz R. – BannerBuzz Canada Rep
Hi Tammy. We are truly sorry to note your disappointment. However, we have worked hard to make the order process as transparent as possible. The product is available in five sizes and the size you selected is mentioned on your order confirmation email. We have shipped the size you ordered.

Regrettably, we are unable to accept returns or offer a refund in the absence of any defect or error in the product. This is mentioned in our Terms of Use. Furthermore, we do not stock the clear panel; we custom cut it to the size ordered and then stitch pole pockets. There is also a cost associated with packaging and shipping the product.

We also note that there is no mention of poor product quality in your communication with us so far, in which you were quite willing to exchange it for a different size.

Having said that, we understand that when ordering online anyone can make a mistake so we try to be as flexible as possible. The stand you have purchased is adjustable up to 8 feet height, so you can reuse it. You will need to reorder the panel in the correct size and for this our team has already offered a discount. We regret that you do not find this resolution to be reasonable.

Please feel welcome to write to us at feedback@bannerbuzz.com if you have additional questions for us. As always we will do our best to assist you.

Tammy hasn’t received any votes.

Tammy hasn’t received any thanks yous.

Tammy doesn’t have any fans yet.

Tammy isn’t following anybody yet.

Similar Reviewers on Sitejabber

nica12
1/1/21

Easier access to artwork templates for products would make the ordering experience just that...

danielj642
1/1/21

Support did not have the product i asked about. But i know they have alternatives. Why they dont...