We finally received the product today. It was ordered on Jan 8. Very poor quality and damaged. I sent an email immediately advising we received damaged product. I received an email response with care instructions for what they call a rug. They advise me this is a velvet material and I should brush the velvet hair in one direction to highlight the design. Did not even address the damage. I have never heard of using velvet material for a rug. RUN DO NOT BUY from this company