Tammy D.

I placed an order through the forever 21 mobile app and it removed the promo code when placing my order. I called customer service about this issue twice and they offered me 10% off my next order rather than honoring the 21% off my original purchase as it should have been when I placed the order on cyber Monday. It's absolutely obsurd to be offered 10% off my next purchase rather than reimbursing me $30 off my original order! Their customer service is robotic like they reading a script and a manager is not available which is likely due to the many other situations such as mine that they are dealing with. I suggest shopping elsewhere, and not using their app!