This is the first time I had to talk to customer service for a terrible product. I ordered a christmas ornament using high resolution photo from a professional photo shoot. The ornament came to be super fuzzy you couldn't even make out my daughter's nose that's how bad it was. Fast forward to customer service, they were only willing to refund me my shipping and give me credit for the ornament. For what? I don't want your crappy products after this. I kept saying no until they refunded me just for the ornament and not the shipping. Complete rip off! Stay away!