Tammie W.

We got directed to this when we were looking for a room to go to a bowl game in Jacksonville? Not sure how! They told us they did not have the Hilton requested but could book us in one 5 minutes away. It was very confusing as they had to book us in one room for two nights and one night in another room! When we went to the reviews of the hotel they were horrible! So we called to cancel and get another hotel. Their customer service was rude and could barely speak English! They told us that we could not change to another Hilton or any other hotel. It was non refundable and if we cancelled we would just be out the money. They did ABSOLUTELY NOTHING to help us. Needless to say we are out lots of money! After giving the witch a piece of my mind I told her that I would bash them all over the internet which I am doing and I will continue doing! I am in customer service and if I treated people that way I would be fired! I can't believe that a company is allowed to scam people like this and a lawyer has not gotten a hold of it and make a fortune! Moral of the story... under no circumstances use Reservations. Com!