This company is ridiculous. I bought 2 pair of shoes from them that were 1/2 size too small. To this date, I have no idea how to return them for a refund because no one has provided the return information. They have been telling me someone will email me since last week, smh
Dear Tamika J,
So sorry for any inconvenience caused. About the size, there is a size chart on the product page to help you choose the right size. Also, we usually declare that The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.If you are not satisfied the item or didn't match, you could return it back to us. For more information about the return policy, please click here: http://www.banggood.com/Clothing-and-Apparel-Return-Policy_hi533
The return address is on there, too. Please do not worry about it, we will help you to solve your problem.If you are not satisfied with our customer service, you could email to complain@banggood.com, we will check the problem and hold those who are involved responsible. Thanks for your kindly understanding.
Best regards,
Banggood Team