Tamika J.

I ordered contacts two weeks ago. As other reviewers stated my credit card was charged immediately but I was given no further information on the status of my order. When a customer service rep finally replied to my emails inquiring about the status of my order I was told that they didn't have my contacts in stock and they would be shipped directly from the manufacturer. When I asked about tracking information I received no reply. After several emails to customer service the latest reply (today) stated that they have no tracking information and that if and when they receive it they will forward it to me. How do you charge a credit card without having the item in stock and without shipping the item. I am filing a fraud claim with my credit card company to be reimbursed for this order.