Tamer S.

I have been using a roku for a year or so. Recently they pushed an upgrade that I think have caused my roku to stop working - nothing to prove that though - so I contacted them. It's pretty hard to find a way to contact them with no customer support numbers listed any where. They wanted to charge me $49.99 to reactivate my account - the account that I already had and have been using for a year!
I guess they are trying to find ways to charge their customers on an annual basis

During the year that used Roku, it often stopped working and you had to reboot the system, often would have problem connecting / losing internet, even though Apple TV is sitting on the other side of the TV and no problem with internet.
For the one time price ( the false advertisement) it was worth the trouble - now that I realize they are scamming to find ways to charge their customers, 1- the product itself is not worth the trouble
2- even if it is, that level of dishonesty is enough for me to ditich the product