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THIS PLACE IS A SCAM. ORDERED A PRODUCT STILL HAVENT RECIEVED THE ITEM AND THEY TOOK THE MONEY IMMEDIATELY AFTER ORDERED PLACED. SENT THEM MULTIPLE EMAIL REQUESTING THE PRODUCT OR REFUND AND THEY KEEP SENDING THE SAME GENERIC MESSAGE. I AM CONTACTING THE ATTORNEY GENERALS OFFICE AND BETTER BUSINESS BUREAU OF MY STATE. ALSO AMERICAN EXPRESS TO TRY AND RECOUP THE FUNDS. PLEASE DONT ORDER FROM THIS COMPANY ITS A SCAM AND MY DAUGHTER IS DISAPPOINTED.
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I bought a few items for me and my friends, like shirts and crosses and the quality was great,...
Hello! Thank you for the review! According to our Refunds & Returns Policy (https://hokagestore.com/refund-policy/), you can request a refund or reshipment for ordered products if: you do not receive them within the guaranteed time (45 days not including 2-5 day processing); you receive the wrong item; you do not want the product you have received (but you must return the item at your expense and the item must be unused). You've placed the order on the 16th of February. The processing time for all orders is 2-5 business days. Your order was shipped on the 22nd of February. The approximate delivery time for all orders is 7-30 business days (work days of the week). Now is the 11th of March and it's 11th business day since your order was shipped. Please wait for your order patiently. If you didn't receive the order within the guaranteed time (45 days not including 2-5 day processing), we will issue you a refund or resend the item.