Tameila R.

Ordered 4 pair of boots. Received boots but completely wrong order(none of the boots were what I ordered or my size). Spoke with rep named Carmen, was told to send the boots back and once they saw that the shoes were moving my order would be processed and shipped out. Well it's been about two weeks, they've recieved the shoes that I sent back and I still haven't received my shoes or a refund. I've tried calling but I can never get through. I've sent an email which says could take up to 24-48hrs for a reply back, it's been about 3-4 days... NOTHING! This is very unprofessional and if I do not hear back from someone soon I will dispute the charges with my bank!