I have purchased wigs and toppers from all the companies out there online and I must say Cysterwigs is by far the best company to purchase from. The customer service is excellent. Through the other retailers I have in the past emailed, online chatted and made phone calls regarding questions either about their products or store policies in the past and have had to wait several weeks for a response. My first inquiry with Cysterwigs both in an email question and by phone - immediate! As a matter of fact I was shocked when my phone rang about 5 minutes after I left a message at their help desk from Stephanie. With the other companies I was lucky if I even got a call back. And the same timely response to one of my email questions. Stephanie was extremely helpful and so kind. She's the kind of gal you'd love to go have coffee with. My second purchase I choose the wrong color. Super fast easy return unlike other stores online where I've waited several weeks to a month to see a return on my account. Wish I could have given this company more than 5 stars!!!