Tamara L.

My loan was bought by Mr. Cooper from Cenlar. I was happy with the service and the website portal and decided to refinance my loan with Mr. Cooper. The process was disorganized and very slow. It took about three months to collect documents and get the loan ready. My processor was Seleta Jones with Mr. Cooper - disorganized and unresponsive. We were finally on track to close on Dec. 1st, 2021, when they called me in the morning of the closing to tell me that they had sold my loan to Rocket Mortgage on the day of my closing. Seleta had no idea this was going on. I had a choice at that point, to start the refinance all over again with the new company or choose to go back to Mr. Cooper and refinance. The only issue of going back to Mr. Copper, now I would have to come up with the tax payment of $15,000 in cash. So, I decided to refinance with the new company Rocket Mortgage. I am still trying to collect the fees I paid to Mr. Cooper even though they caused the loan refinance issues. I would definitely not recommend Mr. Cooper if possible to go with another company.

I booked my flight and hotel through Priceline. Then there was no available rooms for that same hotel and I booked directly at the hotel for my sister. When we came to the hotel, we did not like it and checked out. My sister, who booked at the hotel, got the refund immediately and told me to call Priceline for my refund. I called for days and Priceline told me that the hotel was the issue. Priceline's system is set up to frustrate customers and and not get them their money back. I will never book with them again. Crooks. They frustrated me for days to get my money back for the hotel I never stayed at.