Tamara D.

JUST DON'T #metrostyle #customerserviceSUCKS

SIgned up to place an order; order did not show on my account so I called to see why. Was told that I wasn't signed in when I ordered. Knew that was wrong but SHAMARA told me she would fix it. Little did I know that meant DELETING MY WHOLE ACCOUNT!

So called again, got SHAMARA again, this time she told me there was nothing they could do about the online account and to send an email.

Just don't.

I may not purchase from this site again. I loved the stores and wish they still existed.

Opened and account, confirmed my email, and placed and order. Now, you would think that order would show in my account when I log in, nope!

WARNING: DO NOT BOTHER CREATING AN ACCOUNT.

If you decide to order, print or write down your order number. Otherwise the "system" does what it wants and may not link your order to your account, and best of all, the company can't fix it. Sorry, not sorry.

If you thought the USPS was bad, I personally do not anymore, then you will absolutely hate FEDEX SMART POST.

I placed an order with TWICE (liketwice.com) and apparently they have started using this service. BAD CHOICE! I have a review on their profile also.

I live in Southern California and TWICE is in Northern California. They shipped a package to me via FEDEX SMART POST it is going to take 8+ days to reach me. Why? No one knows, not even FEDEX employees.

I called to find out why the package was shipped to the city next door and then 50 miles away. They stated that SMART POST is the company processing it through to the USPS. OK fine. But why is the package getting further away I asked. No answer. No one seems to know the inner working of this company, although it is a FEDEX run company.

So the end result is, I have to wait, as of this morning until 7/15/15, for possible delivery. The date has changed several times, it started out as 7/10/15 (a date give by TWICE), then went to 7/14/15, and now 7/15/15.

This is the last purchase from TWICE until they change shippers, and in the future I will check business shippers before purchasing to make sure they ARE NOT using FEDEX SMART POST.

QUESTION OF THE DAY:
Why does it take FEDEX SMART POST seven (7) plus days to ship a package from San Francisco to Los Angeles?

THIS REVIEW IS ABOUT BUYING (I made a purchase)

I was a relatively happy customer until they went from a bad shipper, DHL, to an even worse shipper, FEDEX Smart Post. I will leave a review for FEDEX also.

I live in Southern California, TWICE is located in Northern California. Normal shipping, the slowest available from USPS, gets packages here in 4 days or less. Not FEDEX Smart Post. I am currently waiting for a package that was estimated to arrive on Friday, 7/10/15 but as of this morning will has been rescheduled for 7/15/15 - the item shipped 7/7/15. That is a week or better. Seriously. Are we in the 1970's... actually they may have been even faster back then.

Did anyone at TWICE ask for shipping tables when switching? Was it about the money? I would gladly pay for shipping if I knew I'd known I'd have to wait a week for a package from Northern CA.

Here's an idea: Give customers options. What['s best for your bottom line may not be what is best for the customer.

Although from reading the reviews regarding your buying practices, this doesn't shock so much anymore.

You have lost a customer until you change your shipping practices. If I want to sell clothes, which I never do, I will do it locally.