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I have emailed them several times and they keep saying their website works but it doesn't. I keeps telling you to upgrade when you are already upgraded. None of the members on the list shows as they have premium membership. Only basic membership. No one's contact no. You can view. Half their links doesn't work correctly. Top if off I had a potential roommate email me from roommate long story short they sent a long email about the life story and how their dad past away a week ago and mother died 7yrs ago. Wanted to know how much to move in and how to transfer the money. I replied knowing this might be a scam by overstating the rent money and bond ie. $4000 bond and $4000 per month rent and she needs to transfer $8000. Then she replies back with worse sad stories how there's dispute with her Will etc and if she could give me a token if I transferred $15K and she will pay be back when she come to Australia.
Then I had another person saying they are interested when their profile states they are looking in Brisbane and I am living in Victoria. Things just doesn't add up with this site. I have already got the bank to investigate on them as I paid for their premium membership. PLEASE PLEASE do not waste your money.
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Thank you for your feedback.
Firstly, I would like to sincerely apologize for any inconvenience caused and the difficulties you’ve experienced on our website!
The first issue you mentioned whereby you keep being prompted to upgrade even though you have paid already is solely a browser issue when utilizing Internet Explorer (due to an existing compatibility issue). Using alternative browsers such as Google Chrome or Firefox would allow you to use the website smoothly and get in touch with all your matches without any restrictions.
As for the phone numbers, as a Premium Member yourself you have the option to display your number on your ad for all the users to view or you can choose to hide this. This option is the same for all users and thus for the users who have chosen to display their phone number you will be able to view this but for the ones who have chosen to hide this you would have to first get in touch with them through the website’s messaging system. This is usually due to privacy/security purposes.
I am so sorry that you’ve been contacted by such a scammer on our website, we do have a Moderation Team in place that tries their best to ensure a safe environment for our users. However, as with all online platforms, there always is the risk of coming across such malicious users. This is why you have to be very careful and we have a whole section dedicated to this topic on our website: https://help.au.roomgo.net/category/350-safety-centre
Kindly get back to me with the Listing ID of such users to make sure that they are completely banned off our website. Also please get in touch with our Customer Services Team on contact-au@roomgo.net so that we can help you further with your search and rectify this situation for you.
Looking forward to hearing back from you soon!