I'm active duty military and I bought a cheap ticket from here to go back home. A little over a week before I was supposed to fly out my mother passed away. I called customer service and they recommended I pay and extra so and so dollars to get flight insurance and to call to initiate that insurance so I can get most of my refund. So I did and called to get either a refund or to change my dates. They said it does not apply since her death was before I purchased the insurance. So not only was I out for the plane tickets, they talked me into giving them even more money before telling me I was out of luck. The military paid for my plane tickets home for emergency leave so I left it at that. I have made sure none of my friends purchase a ticket from here since. My flight was back in 2019, and I'm not the type to leave reviews. After so many spam emails from this company I decided to put what I went through out there.