Talisha H.

I would never recommend, nor make the mistake of using this company ever again. I was told THE DAY BEFORE my CROSS COUNTRY move that they could not service my move. I scheduled a move through budget van lines months in advance with a three day window set no later than the date our house was closing to sell. ( new owners had to move in that same day.) The same day I got my confirmation call for pick up, I received another call that evening that the truck had broke down, and they may or may not get there within time frame. So I contacted budget vanlines, and was reassured by a manager that IF they could not arrive on time- they had a back up carrier available and my date would not change. So instead of making new arrangements I relied on budget van lines. On the next day (day before the move) I was called to be told that original carrier would not be able to service me and the "back up" carrier was available the day after I was to be out of my home. After many phone calls, I was ready to deal with a day late and delay our sell. But even that would not work- I was then told that actually no, that carrier wasn't available. When asked what they do in this situation to complete the customers, already partially paid ($1,400) move that had been booked and held for over two months- I was told " at this point we will give you a refund." Yep that's it! The day before needing an entire house moved and stored and selling to a new owner who was moving in, I was told "sorry, you can make other arrangements." So if you're looking for reliable or even honest- I would never waste my time with this company. Save yourself the torture and stress!