I have been using Taxact for quite some time. This is the worst experience I have had with them. Previous returns can no longer be imported unless you pay $14.95. I kept getting kicked when I hit the BluPrint screen which is another service they want you to pay for. I selected no and that is when I got kicked out. When I tried to go back in, my login/password came up as invalid. I called customer service only to be disconnected when they could not handle any more calls. When I finally spoke with someone, they me to call back and press 3. I spoke with another person who told me come back and press 5. Then I spoke with another person who told me send an email. I have not heard anything. I had to keep calling back because they are unable to transfer calls to other deparments. I WILL NEVER USE TAX ACT AGAIN!