Takehiro H.

I bought a Fitness Sled from Torque Fitness. It's 77lbs and I was willing to pay extra for the weight and size. The package arrived to the facility but they seem to have lost it?!?! Look at the photo too. The package costs more than $800. I am very angry and I seriously don't recommend using Shipito. I contacted Shipito multiple time and they never reply. Current date is April 12th 2021 and the package arrived at Shipito warehouse on March 30th. They even have a picture of my package. Like how do you loose a 77lbs package?

Edit: On April 14th, after exactly 2 weeks of receiving the package, Shipito finally found my package. My support ticket closed like nothing happened. They charged me $3 for the package and $2 for optional fragile sticker. Currently I'm waiting for them to ship it. I'm kinda excited for the package to come to Japan. Hope there is no more problem. I'm keeping it 1 star since I waited 2 weeks. Ridiculous.