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Takashi Y.

  • 1 Review
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Experience: Home & Garden

Member since January 2021

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1 Review by Takashi

1/20/21

I had series of problems. The first repair didn't repair my Jura F-50. It came back in worse shape than before --- makes extremely loud noise and didn't make coffee. So I had to send it back. Then when it came back the second time, the cover of the coffee bean receptor was broken and it came off. It took over a month to repair a machine, and it came back broke. After paying over $1,000 for the coffee machine and additional $400 for service, I was extremely disappointed.

One more thing --- I'm an original box guy so I can re-pack anything I have into the original box when I move. Naturally, I sent my Jura in the original box, inside outer box (double-boxed). The original box is good because it has all the packing materials and I could firmly secure it inside. But they toss my original box, they don't sell any extra box for a fee. Yes, they say "don't send the original box" in the web site for security reasons (?) but they don't say they won't return them. I am really dismayed that they seem to try hard to lose customers.

Tip for consumers:
If you have the original box, don't send it to them. Never. Also before sending the machine for repair, make sure to take picture of the serial no to make sure you get your own product back.

Products used:
Repair service for Jura Coffee machine.

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