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Tahlia D.

Contributor Level

Total Points
80

1 Review by Tahlia

  • Mura Boutique

2/28/21

Not only was the delivery quick but the customer service is next to none!
I purchased a dress at short notice (my fault) for my maternity shoot and received it within 2 business days, although it was too small due to my belly!
Mura only do credit notes not a refund, so I began panicking as I wouldn't of had time to return the dress and receive another. I sent an email and spoke to a real person (Charlotte) who told me if I could send her photos of the dress with the tag attached and no damage, along with the tracking number she would send my voucher immediately through email.
Within half an hrs of sending her the details, I had my voucher and had purchased my new dress and it was processed and shipped that day to ensure it would get to me on time!
IT ARRIVED ON TIME AND IS PERFECT!
Highly rate Mura

Products used:
Francesca dress

Service
Value
Shipping
Returns
Quality

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