My wife and I are building a new home we Ordered products a month early through KBA. Placed order on the 11th of July. Its now Aug 15th products still have not arrived. My plumber arrived last Thursday to install and I was forced to order the identical products last week through Amazon and it arrived in two days and was a few dollers cheaper. When I contacted customer support last week they said it was shipping today (Monday) its been 9 days products still have not arrived. Never again. Spent over 1500$ between my wife and myself I canceled my wife's order last Monday and they sent out the order later that day. All around a joke.