I ordered two pair of nude heels both in a US 9. When I received my order, the delivery date displayed was wrong and both pair came in a size 7. When I contacted customer service she stated that a UK 7 is equivalent to a US 9. I actually wear a US 8, but I order heels one size up. I couldn't even fit my toes into the "equivalent" pair. My email notification even displayed a US 9. I know the pairs sent to me were a true 7. Now I have to pay to return. I won't be ordering again.