Tad B.

I signed my business up in August 2020 and paid them $300 per month to advertise my deck company on their website. The contract I signed for 12 months had the category listed as Patios, I should have been more careful to take note of that, as a patio is generally concrete or paver type work and not a deck project. I discussed our business and what we want to advertise fairly in depth with the sales rep, and assumed I'd be in the correct category, but I wasn't. After emailing them a few times about not getting correct type of leads, with no response, I decided to call and cancel last week (mid Dec 2020) and was told that'd I could either pay a contract cancellation fee of over $900, or continue my contract which would cost me another $2100, but that I could not advertise services I actually do - so I'd be stuck advertising concrete work when we don't do concrete work.

They provided me absolutely no benefit the first 4 moths for $1200, and now expect me to pay another $945 to cancel the contract, because the contract does say Patio's instead of Decks. Checking our online portal it shows that we are listed under Decks, however they wouldn't allow us to advertise that as we had received a bad review the week after signing the contract (from a 2 year old project who just wouldn't be made happy). So I didn't get a single lead for a service we actually provide and now have to pay even more to cancel the contract... but they offered a free month of service to advertise products we don't even sell for some reason, how helpful of them. Be extra careful if signing with them, they could care less if you actually get anything for your money, so make sure you have it all correct and expect to it just be like signage, maybe someone will see your name now and then, but probably won't get any value directly from Angie's List - and if they do make a mistake, and you don't catch it yourself right away, they'll accept no responsibility for it. Bad service, no value, and they couldn't care less, highly recommend against using their paid services.