Tabatha G.

This is my first and last time using StubHub. I purchased tickets for a music festival that is scheduled October 6th-8th in June. I waited several months for my tickets to arrive, and when they did not, I contacted StubHub customer services. I was told by the representative who answered that my order had been cancelled due to an error on StubHub's part, and he apologized that I had not been contacted. He assured me they would find me more tickets and would notify me by email within 48 hours. I waited 48 hours and had not received a response from StubHub. I called that night and was told my order had not been processed, and StubHub did not have tickets for me. They offered to refund my money or issue my a coupon. After I had some choice words with the representative and explained that none of those options were helpful, he told me they found more tickets they could send via FedEx within 3 business days. Since today is Tuesday, I said okay. I was on the phone an entire hour with StubHub. When the representative returned, he told me my tickets would be delivered the day before I am due to leave for the concert (the concert is out of town). He assured me they would be there, but since I was assured tickets the week ago, I am skeptical. On top of the stress of preparing to leave town, I know have to wonder whether or not I even have a reason to go, and I will not know until the very last minute. I am very disappointed in the fact that in 3 months, no one bothered to notify me about the botched tickets. When I called for assistance, I was told they were going to do something about the issue, and they did not, and I had to call again to learn that they hadn't done what they said they were going to. Supposedly I have tickets coming. I was initially told it would take 3 days for them to get here, and now I learn it will be the day before I leave. This has been stressful and inconvenient. I will NEVER use StubHub again, and I DO NOT RECOMMEND them in any shape, form or fashion. BUYER BEWARE!