we filed for dispute for 4 fake soaps that were sold to us 3 wks ago. seller pinkbellaworld refused return for refund. ebay adjudicator ruled in seller's favour denying us returning the remaining 3 soaps (for refund) that we never touched. technicality upon which they based their ruling: IF YOU USE 1 OF THE LOT, YOU CANNOT RETURN THE REST EVEN IF THEY ARE COUNTERFEIT BEAUTY ITEMS, and even IF THEY ARE INDIVIDUALLY WRAPPED, SELF-CONTAINED AND SEPARATELY BOXED as our soaps were. (ours was NOT a case equivalent to one half used fake perfume or shampoo or a1970 bottled french wine that was half consumed/used and then discovered to be fake and the buyer asked for a refund for what's left in the bottle) Basically, the ruling sent a message to this as well as to other sellers: you can continue and are welcome to sell fake beauty items with no penalty whatsoever. even AFTER we reported the said listing to ebay, the fake soaps *******38516 are still being up for sale by the same seller pinkbellaworld. we found a few threads on community page that many buyers were denied counterfeit claims in various cases. the 40 minute telephone conversation with ebay consisted mostly of the appeal rep's (Nathan) monologue repeating himself and at times interrupting our input: Case closed, I will hear no more of anything you have to add or say. furthermore our feedback was removed when we pointed out that the soaps were fake, just because the dispute was ruled in seller's favour.