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Sylvia R.

California

Contributor Level

Total Points
162

2 Reviews by Sylvia

  • Mango

8/24/22

I called on August 24 regarding my return and refund the agent that answered was rude arrogant and unprofessional he was confrontational I asked him can he please share with me the last four digits of the account that was refunded he said if you don't know why would I want to give you that information this is mango I said well excuse me he said I cannot give you that information I said I gave you my address I gave you my email I gave you the items that I returned the order number why would you not give me what I'm asking you when you know that I am who I say I am this is mango I said OK well I guess I'll be writing a bad review. In my opinion he should be reprimanded or fired the way he's talking to your customers is so unprofessional.

Tip for consumers:
Beware their customer service is very rude.

Products used:
I ordered two coats

Service
Value
Shipping
Returns
Quality
  • Stamina Products

10/8/20

The mail I sent Stamia Products...

To STAMINA,
As I mentioned to your former team member when I called your company about the meter and mention it wasn't working and that I purchased the STAMINA 1333 PRECISION ROWER machine back in 2015 from Amazon.com.

I don't remember the representative name I spoke with but her voice sounded older, she said they were having problems with their meters and that the meter part was out of stock, and she had no idea when the part would be back in stock. I called your company every six months for years on end and was told by the same rep that the meter was still out of stock.

I waited 4 years for a new meter, finally in 2019 the meter part came in, and again this meter doesn't work. The reason I am now getting back with your company again regarding my matter is because I've been ill and my brother passed away recently, this has been a very stressful year for us all. I am not going to wait years on end for another solution nor part.

I feel your company has been unfair when it comes to replacing parts for the STAMINA 1333 PRECISION ROWER the new meter is defective as well. Now your asking me what meter part did I received. I emailed you a photo of the front & back of the meter that I received, now you tell me if it's the right one. Let me know if I received the correct meter part.

Stamia Products response... Will send you a complementary meter other than that there's nothing we can do.

Sylvia Has Earned 2 Votes

Sylvia R.'s review of Stamina Products earned 2 Very Helpful votes

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