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Member since February 2018

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1 Review by Sylvia




My mother in law has been harrassed on the phone for a month about a past due amount.
The company has her credit card for billing so how can she be past due?
Several calls made on her behalf and she is absolutely correct about this
company - they are hard to reach as they are always "experiencing higher than
normal phone activity". Very frustrating to the point we returned the equipment
today at our cost of $30. We do not trust this company to cancel the account and
stop billing, so the request to cancel was made on the phone, by fax and by mail/included
with returned equipment. Others have returned the equipment and keep getting billed.

They might have great medical alert service, but their customer/billing service is horrible.
An elderly person does not need the added stress of dealing with calling this company
daily hoping to reach them, then having an unresolved issue after a month.

Our CVS Pharmacy promotes Medical Alert, but we will definitely do more research before signing
up with another company.

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