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Sylvia K.

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Experience: Computers & Technology

Member since January 2020

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1 Review by Sylvia

1/31/20
BEWARE! IF YOU BUY INTO THEIR SCAM, WATCH YOUR CREDIT CARD BILLING FOREVER. I purchased a "prepaid" plan at Target (1Gb data/month, unlimited talk & text) in November 2018. Upon activation, I accepted a free 30-day upgrade trial with the assurance I would be able to cancel the free upgrade and return to my plan without penalty. Before the free upgrade trial was up, I tried to cancel the upgrade, but there was no option to go back to my prepaid plan in their drop down menu (only the free plan with less service than I paid for). Since you cannot talk to a real person after signing up without paying extra, I submitted an online request to cancel the upgrade trial and return to my prepaid plan. I got this response: "By now you have assigned the plan $0.00 due every 6 months and you also have active the subscription FreedomPop Phone Premier Semi-Annual for $ 26.94 monthly, plus taxes: $ 3.21. Due to our policy once the renewal charge was applied to your account we won't be able to process the refund."

My credit card was charged for the upgraded service. I submitted multiple complaints asking for a refund. Nothing. I complained to the BBB. They didn't help. I finally called my credit card company and had them reverse the charges and block FP from trying to make those charges again. FreedomPop then INACTIVATED MY ACCOUNT because going to the credit card company "violates their terms of service". FP refused to refund my prepaid amount or fulfill their 1-year service obligation I had already paid for through Target. No phone service. Money lost. Lesson learned.

NOW OVER A YEAR LATER (1/31/20) THEY CHARGED MY CREDIT CARD $53.10 !!!

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