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I tried contacting them and have had no response, no one to chat with either. I purchased a cantilever umbrella June of 2017. I live in New England so it's stored most of the year. It has totally faded but that is not my issue. It separated from the top and now it's just trash and supposedly they have the best warranty. That is a fat lie! Do not purchase anything from them. I was a very happy client until they decided not to get involved.
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