Sydney S.

Honestly a terrible service. I ordered flowers for my mom for Valentine's Day. The company had a 9-6 pm delivery window, which they completely missed. After trying to track them all day by the phone number they give for tracking and getting no information, I called. I was on hold for 20 minutes waiting for a customer service representative. A woman finally answered and after explaining I was trying to track the flowers, she put me on another hold for 10 more minutes. Finally, she came back and informed me the florist was "running behind because it was Valentine's Day" but they would be delivered by the end of the day. I asked again to be certain and was told again, they would be delivered on the 14th. Fast forward and they were delivered on the 15th at 11 am. Absolutely absurd. I could have gone with another company and my mom would have actually had her flowers on Valentine's Day. The company should have preplanned for the number of orders they were going to have for Valentine's Day or stopped taking orders. Also, if they were running behind the day of, they could have sent out an email to let their customers know. OR, they could have not told me multiple times they would still be delivered once I called. Such a waste of money and 30 minutes on hold for no reason. DO NOT purchase anything from this company. All these issues don't even include how the bouquet looked nothing like the picture online. Not worth a dime.