Sydney N.

If I could give 0 I would. I'm not one to complain online about places (in fact, I have maybe twice in my life) but this hotel chain is the worst hotel I have ever stayed in. The customer service is absolute trash. I was issued a refund back in September 2021 after months of calling back and forth (our room wasn't cleaned before we stayed and they had no other rooms available) I received the check, deposited it, and then they took it BACK out of my account. The check was bad. Now corporate refuses to give me my money back. I have proof of what happened and every single person I have talked to has been rude and has 0 idea what they're talking about. I'm convinced they hire people, give them 20 minutes of training and call it good because they are are ignorant as all hell. Do NOT stay in one of their hotels.