Sydney H.

I ordered 5 suits on May 13th, Today is the 21st which is the 7th business day of shipping which in fact Cupshe stated my packages would be here no later than today. They are still not here. At first my tracking number showed me my package was in China the next day it said there was an error. I emailed the site and was told the problem would be fixed it was and my tracking was updated saying my shipment was in LA California. That was on the 17th of May, it is now the 21st and it still says my package is in LA and has not been moved nor updated. Very disappointed if I don't receive a reply by tonight I'm cancelling my order. Amanda, my order number is #*******

After emailing Cupshe through https://cupshe.zendesk.com/ and posting on this sight (Thanks Sitejabber!) I was given a tracking number through UPS, with my updated arrival time and area my package is currently stationed. My package is scheduled through UPS (whom I trust knows that they're doing) and is to arrive by this evening.

Know I know the shipping time said about 5-7 days averaging 6. Today will be the 8th day, which in all truth isn't terrible when it comes to receiving a shipment from China to the US. THOUGH if proper tracking and communication would have been given and updated regularly I would not be posting here!

If Cupshe could do anything to improve it would be to;

1. Provide a legit tracking source!
I was given several links that brought me to a 404 error page and or a dead end that gave me no further info!
Also when I searched through the help resources everything brought me back to that dead end link further being useless.
Also the first tracking number you are given doesn't even state what shipping company your package us being transferred through! ( I have ordered several things from around the country as well as China several times, the number I'm given always states which company it is being shipped through, such as DHL). I found it very sketchy being a first time buyer from Cupshe whom I heard of on Instagram making it even more of a risk of legitimacy in my opinion.

2. Keep customers updated and quit with the "boom season BS". Once my package has been shipped from your warehouse such "boom season" would not affect my shipments arrival time. I deal with shipping and handling as my job and this time of year for shipping is not boom season! Say it were Christmas sure, but no now is not a busy season for shipping unless maybe there happens to be a natural disaster.

I am at this point more pleased with Cupshe, considering the recent communication with Cupshe and newly provided tracking number.

I'm not sure If I'll ever order from the company again, which is sad because I love the suits.