sybil s.

I continually got hung up on when asking to speak to Customer Service, was disconnected when I tried to chat and was eventually overcharged. My credit card company will back me up, but this is not a place to work with. They are TERRIBLE. I spent hours trying to clear things up and had to pay them a service fee of $10 for no service at all.

We'd reserved a car in Katonah to attend a new years eve party and it had been confirmed. Arriving at the train station at 7:30, we were messaged that the driver had a delay and they would send another. They didn't. We had to miss the party and take a train home. Trying to contact Lyft is impossible. I sent a message on Facebook but nothing has been resolved. We spent 3 hours traveling and had expenses - all for nothing. This was most disappointing and ever effort to email has bounded. These car companies make it impossible to contact them when you have a situation.

I recently used Uber in New York City. Each time I was at the correct address and looking for the car. The first time, I messaged Uber to ask where the car was. Twice I found the car down the block from where it was to be. The third time, the car was on a different street. Then I was billed for a wait time. Contacting the company is all but impossible, worse than any other. I explained what happened and insisted they compensate me for the wait time. If they can charge when it's not my fault, I argued they owed me. They did issue a refund. I used it on Uber Eats and found there were additional charges I was unaware of when billed. Again, reaching them require a lot of effort. I'm very suspicious of this company. If it has nothing to hide, why doesn't their Customer Service number answer the phone, and why do emails to them get bounced back?

TERRIFIC. THANK YOU

A bathroom vanity I'd received developed a crack while under warranty. The store sent a duplicate and asked me to return the first one. It involved removing it, which was a big job and then installing the new one. When it arrived and I saw that the packaging had been seriously damaged, I sent photos to someone in the president's office. She was wonderfully responsive and helpful. What could have been impossible was made easier by her attitude and efforts. I've found that the people in Customer Service can't always do what those in the executive office can, and I'm so grateful that this worked out as it did.

I couldn't find the receipt for a computer chair I bought 2 1/2 years ago that had a problem. When i called the store, they reminded me I'd bought a warranty for three years. The warranty required a copy of the receipt. Staples only keeps them for 2 years, but they did their best for me by calling the warranty company and giving them whatever was needed. They did more than they had to and I am grateful.