Syasya J.

I ordered on May 10th, my money was deducted 2 days later but no receipt of order received. 1st Red Flag! Waited for 2 weeks and emailed them asking for any sort of update and they gave you an automated reply saying cus of Covid everything delay bla bla bla. 2nd Red Flag. And finally this so called "Customer Care Manager" called Allie gave me a bogus reply informing me of my "tracking number" and when I used it, it didn't give me any kind of tracking information. 3rd Red Flag! I FINALLY received the item on Jun 22nd and when I plugged it in, it fused the moment I switched it on! 4th Red Flag! Fustrated, I gave them a video and I straight away asked for my money back because on their website stated a "90-day Money Back Gaurantee" which is applicable from the first day you received your item. They take FOREVER to get back to you! And when they finally did they don't get straight to the point to answer your questions or attend to your requests, they go the long way round and I keep requesting for my money back, Allie said she will give me a replacement instead?! I informed again I want a refund and NO REPLY. Take note that their replies will come to you in about 2 weeks each time and it has been 3 horrible months trying to get them to reply me and each time I or anyone of their customers remarked the honest truth about them on their IG/ FB posts, they will delete it! Their replies on IG/FB DMs are also standard responses. THIS IS THE WORST EXPERIENCE WITH AN ONLINE COMPANY/SELLER I EVER HAD! I feel cheated of my $146! I will not stop spreading my experience!