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About Me

Been away from home too long..

Interests

Watches, travel, food..

27 Reviews by Swee

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Amazon.co.uk

Amazon.co.uk

2/17/12

It's amazing what you can buy on Amazon these days. This review will largely benchmark Amazon against Ebay as they are the 2 Goliaths in the e-commerce space.

For me, it all began with what Amazon began with: books, CDs, DVDs (and no, I haven't a clue how to do MP whatever downloads).. Since then I have bought pearls, jewellery, watch boxes, watches, clothing.. My kids spend a chunk of their allowances on this, too. Whilst it is not yet as extensive as Ebay, my experience (incl my kids') of Amazon has been far more positive than the 'Bay (also referred to as "the Evil Bay" by some for reasons I am beginning to understand). It's probably because (pls correct me if I'm wrong) more sellers on Amazon seem to be proper/serious businesses and, consequently, the professionalism delivered is that much more consistent. Regardless of whom I buy from on Amazon, the packaging always seems to be 'bullet proof'. I have also never had a non-delivery or any hassle with Amazon sellers. Increasingly, I will check Amazon (followed by commercial websites and watch forums) before I try ebay, which understandably has more to offer by the way of hard-to-find and used (e.g. vintage watches) items. Even though I have over 1100 feedbacks (100% positive - not bad as I am a buyer 99.8% of the time) on ebay, I look forward to Amazon extending its product lines to really compete on all fronts with Ebay. This should happen as Amazon's strategy is to be a one-stop-shop global phenomenon. Perhaps it will shake Ebay's hubris and complacency a bit.

Uggsbootsstore.com

Uggsbootsstore

2/10/16

They may not look great but they are hugely comfortable and sturdy!

CreationWatches

CreationWatches

7/19/14

I bought this watch together with 2 others (order nos. 10131043 and 10131011) on the same day. They arrived super quick (as usual - I have bought many watches from Creation Watches) and without doubt, their service and prices/value for money is the best I have come across - and I buy numerous watches from diverse sources!

British Gas

British Gas

3/15/18

The comprehensive service home care package we have had with British Gas (BG) used to be great: appointments were made quickly, plumbers/electricians usually turned up on time - and customer service, polite and efficient. Things have changed it appears. This morning a rude lady from BG customer service called to say that the plumber who was meant to be turning up today (we have a toilet that cannot be used!) will not and that the earliest appointment would be in 11 days' time! She sounded like a robot and refused to call my wife who manages the household. Her tone was "if you don't like it, too bad" and claimed that there was no supervisor for me to speak with, so if I insisted on complaining, I would need to go online (where no doubt it would be sat on/dealt with) by other BG robots. This is the problem with businesses that grow too big and are virtual monopolies - they end up trading customer goodwill for short term profits. I'll need to research alternatives...

HSBC

HSBC

7/24/18

It's time for another review. I am currently a Premier (hah!!) card member - both personal and corporate. HSBC's "PREMIER" telephone service is a joke and an unmitigated disaster. When I call their corporate card number, the silly robot invariably transfers me to the personal card team. It then takes ages for them to transfer me to the right department. (Could HSBC be in cahoots with telcom providers?) I am invariably left waiting so long that I give up. I genuinely believe that this is symptomatic of HSBC's short-termist bottom-line focus. This is a visionless institution that places customer care FAR FAR behind short term profits.

Thankfully, challenger banks have emerged and we have signed up with the best I have ever come across anywhere in the world.

No doubt HSBC has convinced themselves that they are too big to fail and that their customers will be unwilling to switch. This dinosaur fails to recognise that change is unstoppable and the customer-experience is increasingly a powerful driver to stay or move. And it gets progressively easier to move..

Watches.com

Watches.com

3/30/17

When my wife logged on to watches.com - as a new customer - to buy a watch for me, a 15% discount pop up appeared. Having retrieved the discount code, the checkout system refused to process the code with the message "the code you entered couldn't be applied to any items in your order". It is pathetic when sellers make promises and then pull them. Shows a clear lack of integrity. Watches.com should look up what the word "cognitive dissonance" means.

BTW, they don't provide a phone number to call customer service. Shows how much they regard customers..

Zooplus.com

Zooplus

3/23/17

I have 4 pets (2 dogs and 2 cats) that need loads of food, treats, chews, cat litter (and deodoriser) and (occasionally) toys! Having tried quite a pack of online stores, I have for the last 2 years used only Zooplus.com. The selection is great (for my needs) and prices seem to beat their competitors pretty consistently. The only thing is that delivery (from Germany) can take a bit long sometimes, so you need (to be on the safe side) order a week in advance. It is also worth subscribing for their discount membership.

ParcelForce

ParcelForce

2/9/16

Further to the review I posted on ParcelForce yesterday, this morning, Chris Lindquist of Parcel Force wrote to me. Besides the usual facetious and disingenuous BS, his main message was: "Items that have been delivered to a Post Office following a failed delivery attempt have been delivered according to the agreement between our customer and Parcelforce and would not therefore be collected from the Post Office and sent out for a further delivery attempt."

Interesting that whilst acknowledging that there was a training issue (that would be taken up) with the driver, the clear message was "stuff you - even though we made a mistake, we aren't going to do anything about it as it would inconvenience and cost us - and we would much rather the inconvenience and extra cost be on your shoulders instead. So, piss off!".

ParcelForce is even more CRAP than I suspected..

Sevenfriday.com

Sevenfriday

3/23/17

I bought a brand new Q3-01 from a trusted ebay seller (779 100% +ve reviews). When I tried to replace the strap, one of the strap-release push buttons just popped off. Rubbishy quality. I called their UK AD (CW Sellors in Ashbourne) and informed them of the problem, stating clearly that the warranty was undated and unstamped. The lady I spoke with cheerily said that was fine and that I should send it to them. Trekking down to my PO, I sent the watch by registered mail (£7.25) as instructed. I then received a call from CW Sellors the next day saying that as the card was not stamped, they could not do anything with the watch a SEVENFRIDAY would not repair it, despite it being a 2016 model (and thus definitely covered by the 2 year warranty). This very poorly reflects on BOTH the quality of SEVENFRIDAY watches AND their pathetic customer care (and integrity).

Fggioielli.it

Fggioielli.it

3/24/17

I bought a Tudor Chrono 20300 from FG GIOIELLI (proprietor Flavio Fragasso) - a so called Trusted Seller" on Chrono24 - based in Torino (Turin), Italy. The watch was described as "Item in excellent condition 1 (Mint)" with "box, booklet and original warranty". Regrettably when the watch arrived, its bezel was very poorly polished with inconsistent swirling AND where there should be 18 links to the bracelet, it only came with 14! (Surely, they should have mentioned this!?) Naturally, I wrote to them to inform them of the actual condition of the watch and for the replacement links (just 2). They replied to say that "in their opinion" the quality was superb and that they were not going to do anything about replacing the missing links (or contributing to this).

My next 2 emails were ignored and so I asked Chrono24 for help but after very reluctantly agreeing to do so, they did a pretty feeble job at playing "post box". So, I am stuck with a watch that is completely not as described.

Beware of this dishonest and unprofessional watch dealer - and don't expect Chrono24 to help in any way!

Rolexservice.co.uk

Rolexservice.co.uk

1/17/18

Seriously beware of this outfit. How they managed to get (and keep) the URL "Rolexservice.co.uk", I do not know. Upon checking their website, "Rolexservice" does not appear, rather "Watch Repair Centre", located at the basement of 35 Greville St in Hatton Garden.

I brought a perpetual complication (Roger Dubuis Hommage) to them which needed its calendar functions (day, date, month and weeks) synchronised. When I asked if they could fix such a complication, the reply was "yes but it will take a month and cost £500". I should have remembered the adage "if anything seems too good to be true...". To cut a long story short, the watch was returned to me in precisely the same state as when I handed it over - only after I paid them £500. They refunded me £300 but when I asked what they actually did to the watch, the only response (in writing) was " always knew you'd be trouble". They have, obviously refused to explain or refund the money they took for doing nothing. I am afraid that whilst this a repairer that may (?) possibly be capable of servicing simple/basic movements, complications are evidently beyond them. Don't expect civility of quality communication either.

Foreveryoursluxury.com

Foreveryoursluxury

11/24/18

I buy lots of high end luxury watches and as such value integrity and customer service above price. There are some pretty dubious sellers on the luxury watch platform (on which this online watch retailer lists its watches) - probably the world's largest "gathering" of (mainly) professional watch dealers in the world. Foreveryoursluxury.com (FYL) based in Costa Mesa (CA) is one to beware of as keeping their word and communicating half decently are not their strong suits. In my first attempt to deal with them (3 days ago), I verbally agreed to buy a Rolex 116508 from them at their full asking price. The FYL representative I dealt with - besides being tremendously unresponsive and uncommunicative - agreed to send me an invoice that day. 24 hours later, with no invoice, I rang him again and on my 3rd attempt got through. He casually told me that the reason he had not bothered to get back to me was because a customer had bought it earlier that day. To "do me a favour", he said he would get me another at the same price but they would bear the cost of insurance and shipping. Lo and behold, he messaged me the next day and the price was unchanged i.e. he reneged on his promised to bear the cost of insurance and shipping. He then said I should pay upfront for the watch before doing anything to secure it (and FYL is not a Rolex AD). Folks who can lie about small things will do the same when larger things (and sums) are involved. As I don't believe cows can fly, I passed on this opportunity. I am happy to pay more for peace of mind/insurance.

Fedex.nl

Fedex.nl

11/30/18

I have NEVER experienced such arrogant incompetence from ANY other courier service in the last 4 decades of sending and receiving parcels to and from abroad. Fedex was meant to collect a parcel yesterday before 1pm CET. Unilaterally, they changed it to 5pm and then again 7pm - but the pick up driver never arrived. Notwithstanding, it was logged in their system as having been collected!? After a dozen calls to Fedex, they rescheduled the pickup for today before 1pm but, of course, failed to make that! After another half dozen calls, they said "before 2:30pm" - and then (yet again) moved that to 4pm. I expect that the parcel will never be picked up. This firm, which used to be good, is an UNMITIGATED DISASTER AND ABSOLUTE DISGRACE! There is NO service (getting through by phone takes as long as to get through to the police re non-emergencies i.e. forever!!) and the "customer service" agents are curt and sound absolutely bored with the fact they have to speak to customers.. NEVER use this pathetic and wholly UNRELIABLE firm. Try any one else as it - seriously! - just couldn't get any worse.

Cappagli.it

Cappagli.it

4/28/19

Very disappointingly unresponsive - totally!! This is supposedly a "Trusted Seller" on Chrono24. I recently made a full price offer on one of their watches. Having had no reply for a week, I contacted Chrono24 which kindly emailed them to chase up. The retailer has still not responded after days. Perhaps they feel customers are an inconvenience... Very poor seller which should be banned from Chrono24.

RyanAir

RyanAir

4/16/15

This is just to add to the masses of negative reviews of an airline that seems completely unperturbed by its market reputation - or dire lack of it!

Ryanair is remarkable in how it abuses its customers. I booked a flight to Derry and paid for all the bells and whistles for a more acceptable experience. Ryanair then emailed stating that the flight had been changed from 0650 to 1945 - without giving ANY reason OR apology. Getting through to them by phone is impossible - noone picks up the phone! Their website (for changing bookings necessitated by Ryanair's actions) is also hugely customer unfriendly - almost as if it was designed deliberately to confound and turn-off customers. I emailed them 5 working days ago and have still not received any acknowledgement or the requested call to sort out this mess.

Truly a case of Caveat Emptor in red neon lights!

Obviously, I will never book with this horrible airline ever again and most strongly urge anyone tempted to do so, NOT to. Even though there has been such bad reports on Ryanair, I booked with them because there seemed to be no alternative solution compatible with my location. Whatever it takes, I shall find one!

Transglobal Express

Transglobal Express

2/17/12

Caveat emptor. I sent a parcel through UPS Saver via the Transglobal Express website. It stated that the max insurance cover was £1,000 and I duly paid the £20 premium. Again, nowhere made evident, was the proviso that UPS in certain territories could leave packages on the doorstep of the address - without signature. Surely for a courier, this is unacceptable - and if Transglobal are in any way interested in being customer-friendly, they should have highlighted this. It was only when the parcel I sent was "left on the doorstep" and purloined that I (after digging into their website) came across a note stating that if customers wanted signed-for service, they could pay another £1.95!! Again, I cannot understand why they did not make this clear at the point of selling the premium - or (better still) why they didn't just add it to the price. My parcel contained an item sold for just south of £3,000. Upon my request, Transglobal initiated tracing and after 8 working days has just emailed me to say effectively "tough sh** but your parcel's gone (my paraphraseology) AND by the way because it was a watch and even though we took your premium, you aren't covered, so here's your £20 back (which we would have kept if nothing had gone awry)". I have just checked their T&C's and I can't find this exclusion. This is a classic case of "heads I win, tails you lose". This is also the last time I use UPS which is being myopic by providing a "leave at the door service" (while collecting insurance premiums or permitting this 'product' to be attached to their service) - without making this UPFRONT!! Surely they know that customers these days are far more demanding and are hugely too busy to study small print and minutiae. Avoid like the plague!!!

Forums.watchuseek

Forums.watchuseek

2/17/12

I have dipped in and out infrequently in the past, but have recently been checking in a lot more (recommended by a fellow member on another watch forum who gave me a heads up that a watch I was looking for had surfaced there). For sheer fire power of information, watches and watch paraphernalia it is wow!! Nothing I have come across comes even close. The one thing I wish the website would do for me (and I acknowledge it may be me being inept) is allow me to search (as one ebay or some other smaller watch forums) for a specific brand(s) under the trade section. No matter what brand I search for, the result will throw up every other brand of watch as well. This is a brand agnostic site lol!! Save for this small glitch - and the fact that being so big, it doesn't have the friendly, supportive banter of smaller or territorial sites - I love it. Not good for watch addicts trying to rehab!!

Catawiki.nl

Catawiki.nl

2/27/18

To say that Catawiki's customer service and systems are poor would be an understatement. I could tell of many bad experiences but here're a couple: (1) my relationship manager (RM) recommended that when listing items, I should not mention the number of days they should run as it might "upset" the (obviously hyper-sensitive and, as I found on several occasions, pedantic and less-than-adequately-knowledgeable) "experts" i.e. auctioneers. I was assured by the former that he had advised his colleagues to list my items for not less than 7 days. Yet, too often, my items are listed for fewer days, resulting in poorer prices. (2) I recently tried to cancel a sale as I discovered the item was not fully operational and thus unfit for sale. When I reported to Catawiki, they (or their robot) replied to say I was contractually bound and had to deliver. Happily, the deadbeat buyer failed to pay (even after 3 chaseups by Catawiki) and they had to cancel the sale. Interesting that when they can't get the buyer to pay up, they can cancel the sale, but sellers can't. Compared to other online auctioneers (think of the obvious ones!), Catawiki is a joke - they also take ages to "approve" listings - and then ages more to actually list! Indeed, I have noticed that the market leading online autioneer (unlike Catawiki) has made dramatic improvements in their customer service and has become brilliant. Catawiki, on the other hand, seems to be seriously in reverse gear. As I have said to them, their approach seems to be "heads we win, tails you lose!". Never again will I sell on this disastrously arrogant platform.

Superdry

Superdry

12/17/18

Decent product, rubbishy communication, (post-purchase) service and failed promises. After buying 2 polo shirts (which were on sale) from the Superdry store at Westfield Shepherds Bush, I ordered 2 more from their website. After over a week, I rang to enquire why they had still not arrived. After being made to wait a very long time on the phone, I was told that there was an error with the order and it was never sent. They said they would send off immediately for next day delivery. One shirt arrived 2 days later and I had to ring again to chase for the second which arrived a few days later. I was promised by the supervisor that I would be receiving a token of their regret i.e. a refund for my troubles. He also promised to call me after that shirt was delivered. Neither of these happened. Superdry's customer service is poor and their systems need to be improved. Their word is also NOT their bond. From now on, I shall buy (another brand which I am not permitted to name) polos, which are IMHO quite superior to Superdry's.

HSBC UK

HSBC UK

5/7/18

HSBC must be about the worst bank when it comes to customer "service". I have been trying to activate my digital key for a month now. Each time involves answering a memorable question and the providing selected password characters - plus more key strones. So, time consuming indeed. I have only tried to do so at least 6 times but each time, I am greeted with a brainless (generated by bots) error message. I have contacted HSBC's customer service (or disservice) department twice and each time they tell me that their (pathetically useless) IT bods are still working on it - and that they have no clue when the system will be fixed. Having experienced the service of one of the "challenger banks", HSBC's "service" (what a misnomer!) by comparison stinks - mega big time! Its complacency, hubris and derogatory treatment of customers are an unmitigated disgrace!! I really hope that the challenger banks will wake up the dinosaurs like HSBC to the reality that customers do have options - and that with the advance of blockchain, they will need to really up the ante to survive.

Swee Has Earned 22 Votes

Swee Q.'s review of HSBC UK earned a Very Helpful vote
Swee Q.'s review of Chrono24 earned 5 Very Helpful votes
Swee Q.'s review of catawiki.nl earned a Very Helpful vote
Swee Q.'s review of Superdry earned a Very Helpful vote
Swee Q.'s review of metrobankonline.co.uk earned a Very Helpful vote
Swee Q.'s review of germantech-wimbledon.co.uk earned a Very Helpful vote
Swee Q.'s review of CTGWatch earned a Very Helpful vote
Swee Q.'s review of Google earned 2 Very Helpful votes
Swee Q.'s review of NexTag earned 2 Very Helpful votes
Swee Q.'s review of RyanAir earned a Very Helpful vote
Swee Q.'s review of Transglobal Express earned a Very Helpful vote
Swee Q.'s review of eBay earned 4 Very Helpful votes
Swee Q.'s review of Forums.watchuseek earned a Very Helpful vote

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