Swee Q.

The Car Space is NOT just a great car storage facility (they stored 3 of my cars for months) but its owner, Colin, goes far beyond the call of duty! He has been hugely proactive, professional and (this makes ALL the difference!) personally attentive and helpful in providing expert (and honest) advice on and indeed, solutions for the maintenance and restoration of my vehicles. He certainly does not operate on a "one size fits all" basis but is truly bespoke; bringing to bear his decades of experience in car sports and maintenance. Seriously exceptional customer service - which sets him apart from most in the motor trade. I could not recommend him and The Car Space more highly.

I paid the customs charge on a parcel expecting it to be delivered. No delivery happened. When I checked up 4 days later using the tracking reference, the update stated that delivery had been attempted and a card left. This was most certainly NOT the case! I then called Parcel Force's customer service and was assured that the parcel would be delivered today. Again no delivery. I called customer service again and was told that the previous person I spoke with had made a mistake and I could either re-arrange the delivery OR pick it up. As Parcel Force seems to hire only very "challenged" individuals, I shall pick it up myself. No wonder Parcel Force has its extremely well-deserved 1 star rating!

We have been far too long-suffering with MRFS. My wife has insisted on using them for the last 20+ years, and I am constantly amazed by how they manage - time, time and time again - to mess up our gate and home security system. It seems that every time they come to fix anything, it is only a matter of weeks (or even days) before they have to come back to try to remedy the very same problem. In the last 3 weeks, our gate (which was only fixed months before), has failed twice. Each time, I've had to go out there to manually unlock the gates and open them. Not great for security. When I called to report the problem today, I asked to speak with a manager. But the lady who took my call informed me that there wasn't a manager available. This may explain the chaos that seems to rule in this company. Interesting to know that the number one top goal on the website reads "customers – we strive to understand customers requirements and preferences and to exceed expectation at all times. We aim to be the best in the industry." Surely, they jest!

UPDATE: After replying to their customer service's request for photos, LightInTheBox agreed to refund my payment without the need to return the items (which I have donated to the homeless). Because of this I have changed my rating to 3 stars.

I have used the AA - of which I have been a member for some 4 decades - for both pre-purchase car inspections and breakdown services. Disappointingly, I have noticed that their service has become increasingly user-unfriendly, sluggish (untimely & convoluted), difficult to access & bureaucratically nonsensical/annoyingly unhelpful i.e. Providing a worsening service for increasing membership fees. For car inspection services, I have recently used a major service provider which delivered a service every bit as good as the AA's but at 60% of the cost. Additionally, unlike the AA, it was very easy to book an inspection. The AA invariably had me fill in lots of details only to tell me that I had to call an operator, who then, for various contrived reasons, ended up charging me more than the online estimate. Today, I called to book a breakdown service on my app, but the robot kept insisting that I do so online or on my app. When I tried the latter, I was unable to login. I wasted no less than 40 minutes trying to get through. It seems to be clear that the AA whilst revelling in its large membership numbers is patently failing to upgrade its infrastructure and capacity. I am now looking at their biggest competitor with a view of joining them - and terminating my AA membership. The AA truly has gone down the pits; adding insult to injury.
PS: I finally got through to an AA operator who proceeded to tell me that (even though my car is taxed) because the MOT had run out a short while before (I have been away for over a month, and today was the first time I driven the car), that they could only transport the car to a garage at my expense! Why would I do that when I know that the AA charges a premium on everything they do?!

I ordered a bludgeon, a trench club and a dead blow truncheon. I arrived today to find that they have been waiting for me for almost a fortnight. I was more than delighted with the quality. Really exquisite and be fitting any collection. I love them!

I called Historics Auctions to pay for the car I had bought at their 27/11/2021 auction. Disappointingly, the lady I spoke with could not even tell me if I could drive the car away from the auction site. In view of this, I decided to use their recommended transport firm (which was good). However, in Historics' very poorly (confusingly) drafted email, they set out the car transport cost as being £132+VAT. Upon calling the transporter, I was told that the cost would be £498. When I rang Historics to complain, I was (stroppily) informed that they had "clearly" stated (2 paragraphs before!) that the cost referred to transporting the car from the auction site to the transporter's - which was certainly not the case. (As every buyer would naturally be more interested in the cost of delivering to them, shouldn't this be set out clearly?) The lady was adamant that it was clear but, if I with numerous degrees including a higher doctorate could not link "their dots", it was simply a case of her adding insult to injury. When I requested that her manager call me, she very brusquely informed me that she was the manager - but whilst refusing to tell me who she would ask to call me, she advised me that someone would be in touch. I subsequently received an email from her colleague, to which I replied asking him to call me. He never did. This was a sadly disappointing experience and it certainly does not surprise me that Historics is not even listed in Trustpilot's list of car auctioneers. Historics seems to be staffed by poorly trained, customer unfriendly and arrogant folk who treat customers as annoying inconveniences rather than the long term assets they could be. Naturally, this is the last time I shall be buying anything through them, particularly as their (far superior) competitors provide much better customer service. And in this age of relevant differentiation, customer experience is almost always the critical deciding factor!

Fedex has pumped its ADVANCEMENT FEE to £12 (from £8)! If this is not price gouging, I really do not know what is! Additionally, their payment system has frozen and does not work at all. Try calling their "customer service" and you are made to wait for 30 mins listening to their inane messages until you give up & hang up! This is a pathetic business that acts like it hates its customers. A masterclass in how to screw customers whilst charging them more and more! USE ANY OTHER COURIER & let's hope that Karma hits this horrible business harder than any virus. I shall, of course, be instructing all my suppliers NOT to use this cretinous courier!

Phone service does NOT exist! After entering my details, I waited for over 20 minutes listening to their really stupidly annoying music and their disingenuous message thanking me for my patience and promising that one of their advisors would be with me ASAP - which never happened. I tried twice and the same results - no one answered. Pathetic non-service clearly indicative of a business that puts profits far above customer care - and which ignores the importance of good customer experience. I really hope this dinosaur gets taken out by more customer focused, nimble and visionary competitors.

AliExpress is PATHETICALLY BAD to the extreme! I ordered an item £31.61 incl shipping) on 31st of January 2022. The crooked seller (shop******* Store - which should be avoided at all cost!) has provided NO proof of dispatch or tracking information, and yet AliExpress keeps on extending the deadline and today they have made their ludicrous decision: WAIT PATIENTLY. They must be really desperate to earn the fees from non-existent sales, no doubt, hoping that buyers will get so frustrated that they give up trying to chase for delivery. AliExpress has evidently no respect for their own (pathetic) reputation or customer service as it is virtually impossible (they do an amazing job at hiding this!) to access their non-existent customer service. If buyers want decent service and protection, use eBay (which is not great for sellers but very good for buyers). AliExpress is truly disgusting! If I could give it a ZERO star rating, I most certainly would is as that is the most they deserve

TWO HUGELY FRUSTRATING ISSUES: (A) It would seem that Amazon does a fabulous job IN confounding customers & stopping them from getting any customer service. For anything but the most mundance, it seems impossible to get through to customer service! We ordered a grocery delivery several days ago which NEVER arrived. I have tried contacting them but (1) there was no way to choose the entire shop - the only option was to choose just 1 item (ludicrous!) & (2) the chatbot was pathetic and not at all helpful + the customer service line not only failed to pick up after 15 minutes BUT was also quiet throughout, so I never knew for sure if the call was still on (or had been terminated). (B) I have been charged 4 times through my secondary credit card for items I cannot trace. When I tried Amazon's pitifully customer-unfriendly "Customer Service", the same problems as in (A) above. Amazon must really hate its customers!