Swapnil S.

This review is not just limited to this product but for this entire operation and attitude of Insaraf. First time I've decided to order something from Insaraf, and then ordered this tv unit. They claim on their website that product deliver within 14 day but I received the product after 2 months. At the time of delivery I saw there are issues with the product, doors were not closing properly, and there was visible bent in all three doors. I asked delivery peoples to take the product back, but they insist that they cannot. Take it back and a carpenter will come to fix it. Their carpenter came after 20 days of delivery, and after examining he said that it's not fixable and has to be replaced. It's been another 2 months and I've not received the replaced product.
Now here comes Insaraf's state of the art customer service. Till today, I must have followed up with their customer care team for at least 50 times(and I can assure you that they will never bother to call you back). Every time their customer care exec will give another date for delivery or will make some other excuse of not able to deliver till date. For them it's the one off instance and never happens with anyone or anytime but I'm sure by seeing their attitude and work ethics is that it's not some odd instance and happens with many people.
It's been almost 4 months since I've ordered my product and I still do not have any update if I'll get an un-defected proper product or not. I urge anyone who can see this review that not to trust Insaraf ever. Neither their service, not their product is at per with basic quality. And all they do is making fool of customers. Stay away from Insaraf