S W.

My husband and I have my 8 year old grandson every summer for a few weeks where we take him on a trip. So this year to my delight I find out my favorite place to shop Costco sells discounted tickets to Canada's Wonderland. Normal tickets start at 65.00 per person per, us 50.00 for parking. That just gets you in the door! They were selling for 40.00 per ticket. Great this was awesome our two weeks vacation will come to a end with a fun filled day at Wonderland for our grandson who's 8. He would have a great story to tell his friends Right? WRONG!
So I we jump through all the hoops to buy 4 tickets online which means getting an online account for Costco and doing all the info entry to make sure we've got everything entered correctly. Awesome I get the email stating my orders been processed. Tickets will be arriving in my email for entry to the park, just show the phone and we are in for our fun filled day. WRONG again. We make the 2 hour hot as heck highway drive to which we are all great full Wonderland has a water park. We stop at the en route across from Wonderland to verify tickets and grab a bite to eat. No tickets, I've gotten an email stating Costco has cancelled my order and to which the email doest even tell me why. My husband freaks calls his Mastercard company, to which they say Costco got the money and the payment was made to them. We call now to Costco, they make us wait 35 minuses to even talk to a person, who I can say knew nothing. She couldn't even tell us why the tickets were not processed. So after all she could say was I'm sorry, we asked for a manager. She was all to happy to out us on hold for another 15 mins. Great now I've got a manager, wrong again. The manager tells us she's check with the processing and frauds department to what's happened. She informs us that they cancelled our tickets because they couldn't verify our email address. What, wait, are you kidding me. Our email Address? Let's see if confirmed my personal info with the online account, I reverified it with all the credit card info, the credit card company verified our information and paid theme, they sent anot order processed email to us and also sent personal info back to us to the very same email stating they cancelled the tickets. So if they couldn't verify the email you'd think it would have been before all that Occurred! So the manager says we can get our money back that yhey hook as payment but it would take 48 hours to 5 days to give it Back! Are you kidding Me! So after all this they don't even offer to process our order for us so we can keep our promise to our Grandson! The manager says she couldn't process tickets for us because the email was not verified that they had been using to send us ticket info all day prior to this.so I asked wouldn't you using the unverified email address to send us ticket information that they said was unverified against some serious privacy laws. To which she said Yes! Are you kidding me! Our whole day was ruined, a promise broken to an 8 year old boy, and a 5 hour drive home in insane highway traffic. Thank you Costco. To anyone who plans anything special, do not use Costco for anything important.