S W.

I purchased a brand new Hubsan 501s x4 Drone from Banggood on the 28th of July 2016 for £199.00 (Including Banggood Insurance of £3.91!). It is now end of October and I still dont have a working product!
The product arrived 4 weeks after I placed my order and was clearly faulty out of the box, when it arrived. I tried to contact Banggood, but could not get through to anyone. I then managed to make contact with Hubsan Technical Support (first by email and then by Skype text). I have spent the past 2-3 months trying many different things as they have requested, but no suggestion has worked. I have been asked to make videos and post online, change motherboards, buy replacement parts, but nothing has fixed the issue.
I have pages and pages of texts on skype, which has taken many hours of my time, but still no fix to the problem.
I have therefore asked for a replacement or a refund and now they want me to pay for the postage of the item back to Hong Kong! SO WHAT IS THE POINT OF THE EXTRA INSURANCE I PAID FOR!
This is clearly a total con company who have no interest in their customers. I shall be reporting them to the UK office of fair trading, and will now be taking the matter up with my credit card company. DO NOT WAIST YOUR MONEY WITH THIS COMPANY! I am now 3 months in from my original purchase and they still have not resolved. You have been warned!

I purchased a brand new Hubsan 501s x4 Drone from Banggood on the 28th of July 2016 for £199.00 (Including Banggood Insurance of £3.91!). It is now end of October and I still dont have a working product!
The product arrived 4 weeks after I placed my order and was clearly faulty out of the box, when it arrived. I tried to contact Banggood, but could not get through to anyone. I then managed to make contact with Hubsan Technical Support (first by email and then by Skype text). I have spent the past 2-3 months trying many different things as they have requested, but no suggestion has worked. I have been asked to make videos and post online, change motherboards, buy replacement parts, but nothing has fixed the issue.
I have pages and pages of texts on skype, which has taken many hours of my time, but still no fix to the problem.
I have therefore asked for a replacement or a refund and now they want me to pay for the postage of the item back to Hong Kong! SO WHAT IS THE POINT OF THE EXTRA INSURANCE I PAID FOR!
This is clearly a total con company who have no interest in their customers. I shall be reporting them to the UK office of fair trading, and will now be taking the matter up with my credit card company. DO NOT WAIST YOUR MONEY WITH THIS COMPANY!