Svetlana T.

I purchased this watch as a gift and ordered engraving by Dalvey. The parcel was dispatched quickly, but the watch was 100% unusable. When I tried to adjust the time, the minute hand wasn't moving (imagine you have to wait 50 minutes to make watch run from the correct time moment). When I winded them and let them work, I noticed that the minute hand works fine, but the hour hand lags significantly. I contacted the support and found out that personalized goods (with engraving) can't be refunded. So I just had a not cheap and not working piece of metal. I also couldn't send them back to be repaired, because
1) there's no guaranty that they won't say it was broken by the shipping company
2) they use only very pricey way to ship, and shipping costs should be paid by me.

I brought it to a local watchmaker. First of all, he said that the mechanism is made in China (which doesn't mean that it's bad by definition, but the Dalvey website hides this information). But, luckily, he repaired it by replacing one part of mechanism. Also, he said that it's not the first time when he works with such watch that was sold with defects.

So better don't buy it, unless you want to have a nice outer shell wits something obscure inside.